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She Rides Newsletter


Freqently Asked Questions

Hopefully, we have answered your question in our Frequently Asked Questions below. If not, please visit our Contact page and send us your question.

Click on the Moto Girl bullet to jump to the associated question and answer.

Moto Girl bullet How long will it take to receive my order?
Moto Girl bullet May I exchange apparel or boots if they do not fit?
Moto Girl bullet Do you have a catalog you can send me?
Moto Girl bullet When will you charge my credit card?
Moto Girl bullet Do you ship orders outside the USA?
Moto Girl bullet What is your return policy?
Moto Girl bullet What paperwork should I include with returned merchandise?
Moto Girl bullet What happens if my merchandise is on back order?
Moto Girl bullet What is your business and security policy?
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How long will it take to receive my order?
 

We have a variety of shipping options—you choose the best option. The time frame can be approximately 1 - 7 business days depending on the option you choose.

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May I exchange apparel or boots if they do not fit?
 

Before removing the tags, please try on your new clothing—sit on your bike to check the fit and comfort. If you find you need another size, return the item immediately for an exchange. Boots and apparel must be in new, unworn, unused condition with all tags, documents, and protective coverings intact. Boots will be considered in "new condition" if worn inside on carpet, not on pavement or test rides. Boots returned with noticeable signs of wear may be rejected. Please be sure to read the return policy carefully.

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Do you have a catalog you can send me?
 

In order to keep costs down, we do not print or distribute catalogs. As we receive new merchandise our Website is updated with new the products, making any potential catalog quickly out of date.

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When will you charge my credit card?
 

The credit card is charged at the time of shipping.

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Do you ship orders outside the USA?
 

International business is not available at this time. Outside of the U.S. we currently ship the US Virgin Islands. For orders outside of the US, please use our contact form to request the fee amount.

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What is your return policy?
 

On 8/2/07 a new return policy came into effect. Please check our returns page for details you will need to know if you want to return an item.

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What happens if my merchandise is on back order?
 

Back orders do occur from time to time. We know it is frustrating when you do not receive your purchase in a timely manner. Unfortunately, there is no way around back orders. They are issued from the manufacturers and are worldwide. If for some reason your item is on back order we will give you a call or send you an email with the projected release date. If you decide the wait is too long, we will be happy to cancel the back ordered item at no charge. By canceling a back ordered item you forgo your place on the back order waiting list. We appreciate your patience and will make every effort to ship your order at the earliest opportunity.

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What is your business and security policy?
 

We pride ourselves on providing our customers with the highest level of customer service, for the complete Security and Privacy Policy please see the Security and Privacy Policy page. Please read our complete privacy policy.

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